AXA Partners: Supporting Global Resilience Through Smarter Travel Risk Management

At the Resilience Council, our mission is to bring together organizations that are helping to build a safer, more adaptable world. In this context, AXA Partners plays an important role in shaping how the travel sector responds to risk; particularly through the development of tools and services that enhance traveller safety; individuals and businesses. Alastair Crossley, Head of the Travel Division, shares his vision of the travel industry and how AXA Partners offers solutions to the main challenges.

Evolving Travel Insurance Through Innovation

Travel is more complex than ever. From geopolitical instability to extreme weather events, today’s travellers face a broad range of potential disruptions. AXA Partners has responded to this landscape by rethinking traditional travel insurance introducing digital solutions that allow for greater flexibility, speed, and personalisation.

Rather than offering one-size-fits-all coverage, AXA Partners has developed services that integrate with digital platforms and respond to travellers’ needs in real time. This includes streamlined claims processes, 24/7 assistance, and support that adapts as risks evolve. Their approach reflects a broader industry trend toward more proactive, data-informed insurance models: Ones that contribute directly to individual and organizational resilience.

Business Travel: Adapting to a New Risk Environment

For companies managing international travel, ensuring employee safety has become more complex and more urgent. AXA Partners supports this need by offering tailored business travel insurance solutions, considering the specific routes and destinations.

This flexibility allows businesses to better meet their Duty of Care obligations, while helping employees feel safer on the move. The emphasis is on enabling companies to plan and manage uncertainty more effectively to build long-term operational resilience.

Travel Risk Management and Duty of Care

One of AXA Partners’ most notable contributions is the development of Travel Eye, a risk management platform that supports organizations in monitoring and responding to global travel risks. Travel Eye offers live updates, geo-tracking, and two-way communication to help employers stay connected with their teams and act quickly in response to emergencies from natural disasters to civil unrest.

A Shared Commitment to Resilience

AXA Partners brings valuable expertise to the Resilience Council, especially in the areas of travel risk, corporate mobility, and crisis management. Their work aligns with our mission to strengthen systems that support safety, preparedness, and adaptability in a rapidly changing world and travel industry.